Privacy Policy

Last updated: 24 August 2026

Who We Are

Catford & SE Locksmiths is a professional locksmith service based at 122 Bromley Rd, London SE6 2UN. We operate the website at catfordselocksmiths.co.uk.

If you have any questions about this policy or how we handle your data, contact us at:
Email: [email protected]
Phone: 07557 957349

What Data We Collect

When you submit an enquiry through our website contact form, we may collect:

• Your name
• Phone number
• Email address (optional)
• Postcode
• Type of service required
• Urgency of your request
• Any additional details you include in your message

We do not collect payment details, financial information, or any sensitive personal data.

Why We Collect It

We collect your contact information solely to respond to your locksmith enquiry, arrange a visit, and provide the service you have requested. We do not use your data for marketing, profiling, or any purpose unrelated to your original enquiry.

How We Store It

Enquiry data is stored securely in Google Firebase Firestore, a cloud database service hosted on Google Cloud servers within the European Economic Area. Google LLC operates Firebase and adheres to GDPR requirements. Data is transmitted over encrypted HTTPS connections.

How Long We Keep It

We retain enquiry data for up to 2 years for business record-keeping purposes. After this period, data is permanently deleted. You may request earlier deletion at any time — see your rights below.

Who Can Access Your Data

Only authorised personnel at Catford & SE Locksmiths have access to submitted enquiry data. We do not sell, share, rent, or pass your personal information to third parties, except where required by law or regulation.

Your Rights Under GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can request that we delete your personal data
• Right to restriction — you can ask us to limit how we use your data
• Right to object — you can object to our processing of your personal data
• Right to data portability — you can request a portable copy of your data

To exercise any of these rights, email us at [email protected] with your request. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.

Cookies

Google Analytics is optional and remains switched off unless you select Accept analytics in the cookie notice. If accepted, Google Analytics may set cookies such as _ga and _ga_* so we can measure page visits and actions such as telephone, WhatsApp, email and successful contact form submissions. We do not enable advertising storage or Google signals.

Your choice is stored in your browser so the website can remember it. Campaign details such as UTM parameters may be held for the current browser session after consent and attached to an enquiry so we can understand which campaign produced it. You can change your choice at any time using Cookie settings in the website footer.

Third-Party Links

Our website contains links to third-party services including Google Maps and WhatsApp. We are not responsible for the privacy practices of those services. Please review their privacy policies separately.

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be reflected on this page with an updated date at the top.

Contact

For any data-related queries:
Catford & SE Locksmiths
122 Bromley Rd, London SE6 2UN
Email: [email protected]
Phone: 07557 957349